FREE DELIVERY

What it costs…

All of our products have FREE UK delivery. Smaller items are delivered by Royal Mail 24. For larger items (greater than 4kg), we use a reputable courier such as DPD or UPS.

When you order…

Please provide us with your email address and phone number. We will then be able to notify you when your order is dispatched, and the date delivery is due. If you have a special request about delivery, please call us on 0800 9788879. We’ll be happy to help if we can. In rare cases, we may have to refuse an order. If this applies to you, we’ll let you know, and if you’ve already paid, we’ll give you a full refund.

When we receive your order…

We pack your items carefully, using quality packing materials that are tried and tested for home delivery. That way, we can be confident that your package will arrive safely. If you order before 2 pm Monday to Friday, we dispatch your item the same day. If you order after that time, or your item is oversized or bulky, we dispatch the next working day.

Who delivers your goods…

Most other packages are delivered by Royal Mail 24. A reputable courier company, such as DPD or UPS, delivers big or bulky items.

Please let us know what you’d like the courier to do if you’re not in. For example, they could leave your package in a safe place or with a neighbour who would happily look after it. We will follow any specific delivery instructions you provide, but please note that it’s at your own risk. We are not liable for any costs you may incur if delivery is delayed or fails.

If your order is huge, heavy, or bulky, it may be delivered on a pallet. The driver will lower the pallet to ground level at the curb to unload it. The surface must be flat and level, such as tarmacadam or concrete. The tail-lift vehicle will not operate on grass, gravel, or dirt surfaces, so it won’t deliver to back gardens, etc. Before dispatch, we will contact you to discuss the logistics of pallet deliveries.

When your item arrives…

If the item is faulty or damaged, please let us know immediately, and we will arrange a replacement or refund.

How long it takes…

Royal Mail 24 delivery usually takes one to two days after dispatch.  We’ll always let you know when your order has been dispatched. If you need something urgently, please see our Get it fast page.

NEED IT FAST?

If you’re buying a last-minute gift or you just can’t wait, please let us know when you order. Where possible, we’ll dispatch your goods on the same day. For Urgent Orders, please phone 0333 050 6479. We may be able to offer a Guaranteed Next-Day delivery service. This may cost a little more, but you will have peace of mind that you will receive your goods fast.

Are you local?

If your delivery address is local to us in Beckenham or the London Borough of Bromley, we may even be able to deliver on the same day! 

RETURNS

We will happily accept returns for any product within 30 days of the purchase date. We will also pay the return postage if the item is faulty or the wrong item has been received. In all other cases, the buyer will pay for the return postage. However, please contact us before returning the goods as an alternative solution might be more acceptable to you.