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What it costs…
All of our products include FREE  delivery within the UK.

When you order…
Please give us your email address and phone number. We can then let you know when your order is dispatched and the date delivery is due.

If you have a special request about delivery, please email admin@water-it.uk or phone 0333 050 6479. We’ll be happy to help if we can.

In rare cases we may have to refuse an order. We’ll let you know if this applies to you, and if you’ve already paid we’ll give you a full refund.


When we receive your order…
We pack your items carefully, using quality packing materials that are tried and tested for home delivery. That way, we can be confident that your package will arrive safely.

If you order before 2pm Monday to Friday, we dispatch your item the same day. If you order after that time, or your item is big or bulky, we dispatch the next working day.


Who delivers your goods…
Most other packages are delivered by the Royal Mail 24 tracked. Big or bulky items are delivered by a reputable courier company, such as DPD, UPS or Hermes.

Please let us know what you’d like the courier to do if you’re not in. For example, they could leave your package in a safe place, or with a neighbour who would be happy to look after it for you. We will follow any specific delivery instructions you provide, but please note it’s at your own risk, we are not liable for any costs you may incur if delivery is delayed or fails.

If your order is very large, heavy or bulky, it may be delivered on a pallet. The driver will lower the pallet to ground level at the kerb to unload. The surface must be flat and level, such as tarmacadam or concrete. The tail-lift vehicle will not operate on grass, gravel or dirt surfaces, so they won’t deliver to back gardens etc. Before dispatch, we will contact you to discuss the logistics of pallet deliveries.


When your item arrives…
If the item is faulty or damaged, please let us know immediately and we will arrange a replacement or refund.


How long it takes…
Royal Mail 24 tracked delivery usually takes one to days after dispatch.  We’ll always let you know when your order has been dispatched. If you need something urgently, please see our Get it fast page.